When systems fail, so do some businesses. Communication, employees, services and day to day business operations grind to a halt. The impact is huge, reputations are damaged, competitive advantage is reduced and customers are lost.
acs leads the field in Managed Services Northampton, formed over 11 years ago and boasts partnerships with Microsoft, HP and many other technology specialists.
What is a Managed Service?
A Managed Service or out-sourcing is where a managed service provider, such as acs, takes responsibility for selected IT services, managing the delivery of those services in their entirety.
Typically, services might include hosting, service desk provision, and IT maintenance and application management.
The service offered should be comprehensive, cost effective and more flexible than that which could have been provided by an in-house IT department.
Addressing the challenge
This increasing complexity means that IT departments ideally need more staff, with more specialist skills simply to maintain systems. However retaining these skills in-house is expensive and IT departments are equally under pressure to reduce costs, not increase them and ensure that IT operations are run as cost effectively as possible. While pressure to keep costs down is high, so is the need to keep up to date with the latest IT developments.
The Solution
acs Managed Services in Northampton, offer a complete portfolio of IT operation, security, applications and maintenance services. The service enables managers and owners of businesses to focus entirely on running their business without the need to allocate time to IT infrastructure issues.
As a result of the immense challenge now facing in-house IT departments, many organisations
are looking to an alternative approach and are partnering with a managed service provider to address this challenge head on. Using this approach, the day to day system management which was once such a headache for the in-house team, is undertaken by a specialist third party, such as acs, who can provide comprehensive SLAs to ensure systems are always available, always secure and always performing at optimum levels.
A managed service typically includes remote monitoring of systems, meaning that any potential problems are predicted and addressed before they happen, ensuring systems remain running; users stay connected and customers receive consistent levels of customer service.
With a managed service agreement in place you can implement changes and deploy new systems quickly, enabling your organisation to stay agile and ahead of the competition. Removing the burden of routine system management from your in-house IT team allows them to focus on the strategic IT developments that your organization really needs.
- Enables you to enjoy the IT reassurance and security until now only enjoyed by large corporations
- Comes at a fixed monthly cost, regardless of the number of technical incidents or
support calls
- Offers small and midsize businesses a depth and breadth of expertise that would be near-impossible to retain on an in-house basis
- Provides advanced, proactive security that properly safeguards IT infrastructures
- Takes away the pressure to be on top of all aspects of technology
- Provides a pick-and-mix service – you choose areas to match the exact IT support required
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